Orders placed are shipped the same day or the next day (subject to stock availability).
Orders placed after 1:00 p.m. are shipped the next business day. Our shipping days are Monday to Friday from 9 am to 6 pm.
We do not issue refunds unless it is an error on our part.
Right after your package is shipped we will take care of sending you an email with the label and shipping code, after this you have to be aware of what day and time your package arrives.
Cold Chain Deliveries – You as the customer will be responsible for any deliveries that fail, where the driver has attempted to deliver to the stated address, within the delivery service timeframe. Please note, we do not accept returns on any cold chain items unless faulty when delivered.